Liz Abrams

3 weeks ago

Do not rent with Abrams Realty, ESPECIALLY if you are in the military, because it can ultimately lead to a national security risk via financial struggles. Fortunately I am a dual income household with no kids, but if my family was only supported by my income, and I had kids, it would be a very arduous financial struggle due to their ultimate lack of quality customer service. I was a tenant for 2 years and the quality of service I received from them was severely lacking in morals or ethics. In short, I had attempted to contact Abrams several times between June 17th, 2025, and June 30th, 2025, with minimal success and an ultimate failure to complete dryer repairs as legally required by June 30th. The work was fully completed, after threatening legal action, on July 10th, 2025 . I was without an operable dryer for 28 days. On June 13th, 2025, I smelled gas in my house so I called the gas company to inspect it. They found no leakage, but they did turn off my gas dryer (provided with the house) because the dryer vent was not up to code. I received a notice on June 17th, 2025, for repairs to be done by June 30th. On June 30th, I left a maintenance request stating, "It has been since June 13th that we are without a dryer. A tech made measurements on June 24th on the second scheduled repair, but could not complete the work since it was too hot. We are still without a dryer, and the City of Norfolk has given a deadline (I sent the memo via email if I'm not mistaken) of June 30th to make repairs. Today is June 30th and no repairs have been made. I have left two voicemails to the office, both of which have not gotten a response. I am growing impatient and spending too much money at the laundromat." This maintenance request was denied the same day, so I know they saw it and still did not answer my voicemails. After threatening legal action via voicemail and phone call on July 1st, I left another request on the same day stating, "The technician update says they were contacted about 4 hours ago, yet I have not received any contact from the tech, nor has there been any scheduled maintenance aside from the June 24th visit. The City of Norfolk has given a deadline of June 30th to complete the maintenance, and the maintenance is not complete. It is July 1st." It is unacceptable that it took threatening legal action before any work was scheduled. It was not until July 10th, 2025, when the maintenance was fully completed and I had an operable dryer. What really gets under my skin though is that they will not skip a beat to collect payment for maintenance that was not covered by the lease. This leads me to believe that they follow the lease agreement to a fault only when it benefits them (showing low morals) but fail to follow that same code when it's legally necessary (showing poor ethics). If the roles were flipped, I would have some sort of means of communication with the tenant to make sure I fully understood what the maintenance request was so they did not make unnecessary payments. As a matter of fact, this actually did happen once a new person, Vasti, was in charge of maintenance. I was having issues with my AC once, and she contacted me to make sure I was doing all the necessary troubleshooting. So thank you, Vasti, for having class and respect for a tenant's financial means. This was a welcome change, as the previous maintenance person would not have done the same and I could have ended up paying a lot of money needlessly (I know this because it has happened to me before she was in charge). Fortunately, that did not occur; the maintenance actually needed to happen and it was covered in the lease.

7 months ago

Worked with Madison to manage our rental property. She was incredibly helpful, professional, and attentive. We would absolutely work with her again in the future and highly recommend her!

8 months ago

I couldn’t be happier with my experience working with Abram’s Realty. Their professionalism, dedication, and attention to detail truly stood out. A special shout-out to Madison, who went above and beyond to make the entire process seamless. She not only helped take fantastic pictures of my home for the listings but also managed to schedule tours efficiently, ensuring everything went smoothly. Her expertise and positive attitude made all the difference. I highly recommend Abram’s Realty to anyone looking for exceptional service and an stress-free experience!

3 years ago

Excellent property management company! Made automatic payment easy, very personable, and quick to make repairs with reliable vendors. This was especially handy considering our landlord was in CA. Highly recommend!

3 years ago

HORRIBLE COMPANY! THEY DO NOT CARE ABOUT YOUR HOME OR YOU AS HOMEOWNER! THEY ONLY CARE ABOUT THE RENTERS! As a homeowner I trusted them to manage my property and rent it out for me. Which they did rent it out. Ok. Cool. They did that part of their job. However. They do NOT respond to 90% of emails, they do NOT call you back when they say they will, they do NOT follow their own lease with the owner and will approve repairs at any cost claiming "it needed to be done" when in your agreement you have a set limit where anything about a certain cost MUST be approved by owner before its complete, they will NOT tell you who they are sending out to provide a service quote (which is all around sketchy because the homeowner is the one who pays the repair as it's their home they should be allowed to know the company, oh and if you have a certain company you want, you have to their job and call that company and that company has to schedule with Abrams), they will NOT do a walk through and provide pictures so you can see the status of your home, they care more about the tenants they put in your house than the house they are managing (which is crazy because they work for the homeowner not the tenants, as the homeowner pays them), but any damage they never claim the tenant was negligent (aka toilets don't just crack out of nowhere), oh and if the tenant doesn't pay rent, they do NOT do anything about it, in fact they let them submit trouble tickets and repair the issue without clearing it with the owner even when it is above the agreed 250 dollar limit in the owner contract! Oh and according to Liz the homeowner is not a land lord and has no reason to send anything to the tenants to let them know that they will not be renewing their lease when term ends. If the homeowner isn't the landlord then who is?! And if it's not the owner, then why does the owner have to pay for repairs? If Liz wants to claim they are the landlord then they should be paying for all repairs in my opinion. With this company you lose all rights as a homeowner and do get any information regarding your home ever unless they need something from you. They do NOT care about your home! Do yourself a favor and DO NOT let them manage your property if you care about your home at all! You will regret it! I would give them negative stars if I could.