Valery Roberts-Ropp

3 weeks ago

Update in response to Kelly Anne's response: Never in her response below does she answer the questions, and just deflects/makes false statements about supposed family issues, and emotions. This was a professional matter, and the withdrawals listed on her statement were never deposited to our account. We asked the new property management company if they could make sense of it, and they replied affirming that those withdrawals should match an owner deposit. They did not. Original review stands as follows: We had an extremely disappointing experience with Kelly Anne Lanham and Remax Elite in her role as property manager. She consistently demonstrated a lack of professionalism and transparency in her communication with my siblings and me. Despite multiple requests, she refused to answer straightforward questions regarding the tenants, rent, and the status of the management agreement — which we had not renewed. Without our knowledge or consent, she entered into new lease agreements, directly contradicting our inquiries. Furthermore, she made inappropriate and unfounded remarks about my sibling, implying internal family conflict where the exact opposite is true. On several occasions, she deliberately excluded one or more of us from email communications. When we transitioned to a new property management company, she withheld funds, failed to provide clear financial statements, and her accounting included questionable charges and documentation that was inconsistent and confusing. Her behavior throughout was unprofessional, and, at times, outright hostile. We are now stuck in leases we did not authorize, and dealing with the financial aftermath of her mismanagement. We cannot in good conscience recommend Kelly Anne Lanham for any real estate or property management services. Proceed with extreme caution if she is involved in a transaction. We have since moved to a new manager who is transparent, kind, responsive, respectful, and gives full access to all accounting at all times through a portal. We have purchased a second property with them and are incredibly happy with their service!

3 years ago

Professional and honest. She helped us sell our home as well as helped us sell a couple lots we had. All were quick sells and val made it seamless and easy.

3 years ago

Valery made everything so easy to where I(Karen) could understand it. Always updating us, asking if we have any question she would answer our questions any time and explaining what's coming up. I'm one that gets nervous in dealing with selling and signing papers. Val has a wonderful spirit that I needed of everything will be fine, its okay and very calming. I enjoyed working with her and I would most certainly let anyone needing a realtor Val would be it. She's great and awesome to work with.

3 years ago

Val was very helpful and knowledgeable. She took time to answer all our questions and advocate for us. Looking forward to dealing with Val in the future.

3 years ago

Val has a ton of experience in different aspects of the home buying process. She also has a great background with interior design/construction therefore is super knowledgeable when showing client’s potential houses. She made our process seamless and we felt like we were in great care the entire time working with her. Highly recommended for this area!