Heather Cooper

Review from Zillow.com

8 months ago

If I could give zero stars, I would. Heather is the most disorganized, unprofessional person I have ever worked with in any capacity. Her communication was erratic and often incomprehensible, she would send us random rambling selfie video messages as part of the communication despite us repeatedly asking that all communication stay in writing, and was not respectful of our work schedules by insisting on calling or meeting at whatever time was best for her. Most importantly though, she rented us a unit that has severe water damage of which we were unaware upon signing, but as a professional real estate agent of 20+ years as she advertises, she should have noticed upon inspection of the unit. We are now 3 weeks into a 2 year lease that she brokered for us and we are dealing with serious living condition issues in our unit. Building maintenance took one look and immediately said there was a serious water damage that will affect the unit below ours. This is not what we want to deal with during the holidays (also the busiest time of year for our respective jobs), after paying her exorbitant fee. DO NOT WORK WITH THIS WOMAN IF YOU CAN AVOID IT

Review from Zillow.com

1 year ago

Heather made our first-time buying experience very simple, patiently laying out the process and setting expectations for how long steps would take and what options and decisions there were to make. She connected us with other professionals for lending and insurance who we liked better than the ones we found on our own. Most importantly, Heather helped us deal with some unexpected last-minute problems, advocating for us and making sure the other party properly addressed our concerns - without her, we wouldn't have known what to do!

Review from Zillow.com

1 year ago

Finding a right realtor is the most important step in purchasing a house and it’s essential to have a knowledgeable and trustworthy real estate professional to guide you through the difficult process. It was an absolute pleasure working with Heather Cooper.   Throughout  the journey, Heather demonstrated immense patience and made sure I always felt like a priority. Beyond the expertise and professionalism, she was always ready to answer all my questions in-dept explanations, ensured that fully understood the process. I highly recommend Heather to anyone looking for an experienced, reliable and knowledgable professional. I was delighted with her service throughout the entire process of buying my condo.  

Review from Zillow.com

1 year ago

I was a first-time buyer of a pied-a-terre in Manhattan and knew next to nothing about the process. Heather patiently walked me through all of her complicated steps. We encountered a few hiccups along the way, but thanks to her expertise, everything worked out I would highly recommend Heather to anyone looking to buy or sell.

Review from Zillow.com

1 year ago

"We’ve worked with Heather for years now through 2 purchases with our entire search process and it couldn’t have gone better, truly thanks to her. Not only is she an expert on the NYC real estate market but she works so incredibly diligently and thoroughly on the buyer’s behalf. Her work ethic is second to none, as she’s always connected and incredible with response and in taking care of anything needed. Heather also does an incredible job of listening to your needs and wants and aligning those with specific properties. She provided terrific guidance during the negotiation process that ended surpassing our hopes and expectations in the end. We give her our highest recommendation if you have any NYC real estate needs." -John M